Corporate FAQ

Common FAQs

How much does shipping & delivery cost?

It’s 19 S.R. for all city and if your purchases more than 149 S.R. the cost of shipping is free

What are the warranty policies and policies for products purchased by the website?

All products are subject to warranty policies and to benefit from warranty services. Please keep the sealed purchase invoice which arrived with the shipment to match the serial number of the product and to ensure that the warranty period is in effect. If there is a product that needs maintenance, please visit your nearest branch or if you received the shipment from delivery company Please visit the Maintenance Policy page (000000000000).

Will I get back my money in case shipping company returned my product?

Money will be returned after deducting the applicable charges. And you will be free of charges if the product is contrary to what has been declared the website OR there was a manufacturing defect. Please Visit the Maintenance Policy page 000000

How long does it take to process my return through shipping company?

After receiving the shipment and making sure product is fine, a return request will be sent to the bank within (maximum 4 working days)
Regarding the refund, it’s based on your bank transactions and will be according to the type of credit card in a maximum of 45 .

What to do in case I received a different order from the one I ordered?

First, we apologize for the inconvenience & do not worry.
According to hypnotek Returns & Exchange policy, you can return or exchange the item within 10 days after receiving.
The product must be in the same original condition & with the original packaging.

What is the duration of your Returns and Exchange for online orders?

Duration depends on the date of receiving the order & you must have the invoice that arrived with the shipment.

What are the steps to cancel an order?

By clicking your order page in the link below,
https://hypnotek.com/my-account/orders/ Select the order you want to cancel (but make sure that order status is under preparing)

How to refund money if the order was cancelled from technical reasons?

In case order was cancelled from technical reasons:
Amount has not been deducted. It has been only blocked & will be released (unblocked) by the bank within 3-7 days.

How can I know my order status?

By clicking your order page in the link below

Can I cancel an online order from hypnotek?

Yes you can cancel your order if it is still in “under preparing”
Cancellation is no longer allowed after this stage

Can I track my order & know my order status?

Yes you can by doing the following: Log in to your account in hypnotek When Your Order Page appears”, select the order to know the status. Order Page will show all detailed information you need. We are more than happy to help you with our unified contact No.

Can I edit my shipping address after order confirmation?

Yes, you can (for orders that not yet to be picked up by delivery company) If order status didn’t reach “Ready to ship”, call our unified contact No (000000)

Is it possible to collect more than one order in one shipment?

No, each order is shipped separately with individual invoice & tracking number.
Due to the size of some products, one order can be shipped in more than one package but all packages will have one order tracking number.

Can you ship to any city?

Yes, currently we ship to more than 150 cities & villages inside Saudi Arabia. Which is showing when selecting shipping address

How much does it take for delivery company to pick up the product?

It takes one working day & 3 days maximum

How long does it take to deliver online orders?

We deliver within 2-4 working days from purchase date & 10 working day maximum inside the Kingdom of Saudi Arabia.

What is hypnotek delivery company?

We deliver through the following ARAMEX company.

Do you deduct amount directly from credit card when order is confirmed?

The amount will be booked initially when you buy and will be deducted when your order is ready for shipment and then a message will be shown online and sent to email.

Can I pay using reward programs partners (QITAF, My Reward Points,HASSAD and TEDALLAL… etc)?

The service is not available at this time.

Can I pay using Purchasing Cards (Cashio, OneCard… etc)?

The service is not available at this time.

Can I pay using prepaid credit card?

Yes you can use prepaid credit card (Visa and Master Card)

Are all products available online?

No, lots of products are available online. We are working to make them all available. Also you the website allows you to check availability in Showrooms.

What are the requirements to buy from lighting stores?

Customer must create an account in lightingstores.com.sa Must have Credit card or MADA card Shipping Address must be clear & correct. It is better to use national address

Is it safe to buy online?

Buying from hypnotek is secure and we are taking the utmost safety standards. As our website is protected and documented.

What is the minimum purchase value?

There is no minimum order value for online orders.

Can I buy online from hypnotek website?

Yes you can buy most of our products & will be shipped or collect from our store.

Forgot your password?

Click on Register / Log in . Click on “Forgot my password?” link. then enter you email address .

How long is the warranty in hypnotek?

The warranty period can be found through the product page or the warranty box on the purchase invoice.

Where Can I return or exchange what I purchased by website?

You can return and replace the product at the nearest showrooms of lighting stores or you can request a return through the following link (00000).

How can I know if the product is available online in hypnotek?

All products that contain “add to cart” button is available to buy online.

What does mean the message: invalid the order and I can’t pay for it even though the transaction amount was deducted from the card?

  You can directly contact the support team on the number

  +966 55 443 3642

  The order is processed within 12 hours or less

I would like to return an item/s I purchased In store but your store are closed, what should I do?

Where there are store closures we will be extending our return period to allow you to return eligible item/s once our stores have reopened.

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